Confidential and Proprietary June 11, 2001
So, what business is DG really in? try out this model- DG has agents or franchises in cities all over the place. DG agents go to the homes or businesses of its clients and customers because most people are too lazy or too busy to make a complete inventory themselves.
That is Step 1.
DG also offers to update the inventory every so often at an additional charge.
DG also offers secure web hosting too.
Now things get more interesting- how about DG offers claims processing? So when your car gets stolen or your house burns down, you go to the DG web site and you e-file your claim with your insurance company.
Guess what? DG has just harnessed one of the huge new powers of the web- they have successfully reversed out the work for claims filing to the customer- huge numbers of clerks are need to do this now.
Wait a second! This is a free service to DG clients; how does DG make any money?
Because now the insurance industry is willing to pay DG big dollars because their costs for claims processing are going to drop by one or two orders of magnitude.
So, what business is DG really in?
DG is an internet insurance utility providing accurate and timely claims processing for the insurance industry at a fraction of the cost of what the industry currently pays. Faster more, accurate claims- better for the clients and for the industry too.
Now the free software downloads for those (relatively few) who are do-it-yourselfers and the army of DG agents makes sense- they are a feeder system for the DG claims processing utility, which is highly scalable and will create value beyond the hourly rate of a J.O.B. and will make money for shareholders while they do other things like, say, lie on a beach somewhere.
Copyright. Digital Guard and Hickling Capital Corporation. Ottawa, Canada. 2001.
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